Question 1

How long is shipping?

Accepted Answer

DUE TO COVID-19, processing and shipping times are currently 2-10 business days. USPS shipping times may vary however, you will receive tracking information and updates after your order has been placed.

Question 2

How can we contact customer service?

Accepted Answer

You can contact customer service at info@morkeh-african-connection.shop

Question 3

My order says delivered, but I haven't received it."

Accepted Answer

Should this situation occur, please contact your local post office with your tracking information. Morkeh African Connection will provide your order tracking information and updates as your order is being packaged. We take pride and care in packaging your order
however, after your package is received by the post office WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.

Question 4

What is your refund policy?

Accepted Answer

We do not accept refunds, please contact us if there is an issue with your order.
ALL SALES ARE FINAL. WE DO NOT ACCEPT REFUNDS OR RETURNS ON ANY ORDER FOR SANITARY PURPOSES.

Question 5

Order cancellation Policy:

Accepted Answer

Once your order is placed, you have 24 hours to cancel your order. Any requests to cancel orders after 24HRS will be denied.
When you order from Morkeh African Connection, you are agreeing to our policies.

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